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Appeal Management
This covers all activities related to receipt, handling and disposal of appeals (Lodged by the client) against audit conclusion and decision of the audit team of NIPL. Since this relates to our core process there is a separate provision in our website for lodging appeal. As soon as any appeal is received from any client, acknowledgment of the same is sent to the client, promising more information to be provided regarding decisions on your appeal, within 3 working days. Associated records are maintained.
The CEO/ designated officer/ auditor looks into appeals, and as per situation one or more of the following action is taken – Documentary evidence is requested from the client in support of their claim, The concerned audit team against whose decision the appeal was lodged, is invited and appropriate enquiry is done. Another auditor is deputed to conduct re audit of those aspects which caused dispute and appeal. Being the ultimate authority The CEO monitors and tracks action taken since receipt of the appeal, till closure of the process. It is ensured that persons involved in the dispute are not involved in making decisions related to the appeal.
Based upon additional information received after investigation, from multiple sources, the Appeal management committee takes appropriate decision and it is documented, and the same is communicated to the client. The appellant is kept updated with progress in appeal handling process. All appeals are resolved or closed within 3 months of registration of the appeal. A formal appeal closure report is sent to the appellant stating all the actions taken, and final decision of the appeal handling authority.
